Returns & Exchanges

You may return any item purchased online within 15 days* from delivery date. The refund will be made using the same payment method with which the purchase was made.

Items must be returned unworn, unwashed and in perfect condition, with its original packaging and tags. It is necessary to include de order number and contact info.

If you want to make an exchange, you must make a return and make a new purchase.

Changes and returns online purchases can also be made in one of our stores.

No returns or exchanges are permitted on flash sale.

SPAIN & EUROPE (excepto for United Kingdom):

To make the return you must follow these steps:

It should be sent to the following address:

  1. Fill out the return form that you can download here and put it in the box along with the product you want to return. If you do not have the option to print the form, it is essential that you put a piece of paper in the package indicating the order number, name and surname and the product to be returned.
  2. Shipping must be made to the following address:

MERCULES SPAIN S.L.

Returning delivery costs will be paid by the client (the shipment and custom duties, if there were), unless item purchased was defective upon arrival. If this happens, please contact us for return or change by email at info@mercules.es.

REST OF THE WORLD:

If you want to make a return, write an email to info@mercules.es and we will tell you the steps.

Mercules won´t be responsible for the costs and customs duties of returns that are not managed by the company.

SIZE EXCHANGE (SHOES):

The first size exchange is free (EU), however, if you want to exchange models or colors you should return the purchased item and make a new order online.

Please, send an email to info@mercules.es with the order number on the subject. We will arrange the pick up and send you an email with the day that the courier will pick up the package. Requests for exchanges must be made within 15 natural days after the purchase.

Please, remember that items must be returned in perfect condition (including its original packaging).